How to Customize Order Status Notifications
When you change the status of an order, the system automatically sends a notification email to the client to inform them of the update. This helps keep the customer informed and engaged throughout the order process. However, you have the flexibility to customize the content and design of these notification emails to better suit your branding and communication style.
This article will guide you on how to adjust and personalize the email messages sent to clients when their order status changes.
Accessing Email Notification Settings
1. Go to Email Settings:
o To modify the notification emails, navigate to the Website section of your admin panel.
o From the Settings menu, select Email Settings.
2. Adjust Email Message Settings:
o Once on the Email Settings page, scroll down to the Email Messages section. Here, you will see a list of all available email notifications that are triggered by specific actions or changes in your eCommerce store.
3. Customizing Order Status Email Messages:
o Since you have the eCommerce module active, you can modify the email notifications related to order status updates. This includes notifications for order confirmations, shipment updates, cancellations, and other order-related statuses.
o Select the specific email template that corresponds to the order status you want to modify (e.g., "Order Shipped", "Order Completed", "Order Cancelled").
Personalizing Email Messages
You can adjust the content of each notification email to fit your brand's tone and style. The email templates allow you to use BBCode to personalize the message content further. This helps make the email feel more tailored to each customer.
Available BBCode for Personalization
• {title} - Displays the title of your website. This is useful if you want to remind the customer of your website name in the email.
• {domain} - Displays your website’s domain URL. This can be used to provide the customer with a direct link back to your store for easy access.
• {client_name} - Displays the name of the client who placed the order. This is a great way to personalize the email by addressing the customer by name, making the communication feel more personal and engaging.
Example of a Custom Order Notification Email
Let’s say you want to create a personalized email for when an order is shipped. Here’s how you could use the BBCode:
Subject: Your Order Has Been Shipped!
Body:
Hello {client_name},
We’re excited to let you know that your order has been shipped!
Thank you for shopping with {title}.
We appreciate your business and hope you enjoy your purchase!
In this example, the customer's name will be inserted dynamically where {client_name} is placed, making the email feel more personalized. Similarly, {title} and {domain} will be replaced with your store’s title and domain URL, respectively.
Saving Your Changes
Once you've made the necessary adjustments to the email content, don't forget to Save your changes. The system will automatically use the updated template for all future order notifications related to the specific status you modified.
Other Notification Settings
In addition to order status changes, you may have other types of emails to manage, such as:
• Order Confirmation Emails
• Shipping Confirmation Emails
• Payment Failure or Decline Notifications
• Customer Account Notifications
For each of these, you can customize the content, add additional BBCode personalization, and ensure that all communications reflect your business style.
Customizing order status notification emails is a simple yet effective way to provide a more personalized experience for your customers. By using BBCode to dynamically insert customer-specific information like their name, your website title, and domain, you can create a more engaging and professional communication strategy. Ensure that all your notification emails are aligned with your branding, and don’t forget to test the emails to ensure everything appears as intended before your customers receive them.