Managing Orders in the System
Efficient order management is a crucial part of any eCommerce operation. By navigating to eCommerce > Orders, you can access a centralized view of all current orders in the system. This interface is designed to streamline your workflow, allowing you to oversee, filter, search for, and manage orders with ease.
Key Features
Order Overview
The order list provides a comprehensive summary of all active and completed orders, including:
Order status
Client information
Payment progress
This high-level view helps you monitor operations and take action when needed.
Filtering and Searching Orders
To quickly locate specific orders, you can filter them by status (e.g., pending, completed, refunded). The search function enables you to find orders using criteria such as:
Order ID
Client billing details
Delivery address
Creating New Orders
You can create new orders directly from this page. Whether starting from scratch or modifying an existing customer's order, the system makes it simple to customize all order elements — from products to payment details.
Managing Individual Orders
To manage a specific order, click on it from the main list. This opens a detailed order management page that includes all necessary tools to process, update, and finalize the order.
Main Panel
This page contains the following:
Downloadable receipt
Current transaction and payment status (including the total amount paid)
Order status management, which triggers automatic email updates to the client
You can easily change the order status, and each change will notify the customer via email.
Billing and Shipping Information
Both billing and shipping addresses are fully editable. You can update them to suit customer needs at any point during the order process.
Order Details
Here, you’ll see:
A list of ordered products with detailed pricing and tax breakdowns
Applied discounts (if any)
Chosen shipping method
Editable product lines: add, remove, or modify products
Internal and customer-visible notes per product or delivery
You can customize all order elements, including product pricing, tax, discounts, and notes.
Adding Products to an Order
HitMe simplifies the product-adding process:
Click “Add Product”
Search for the product
Specify quantity and, for variable products, select the variation
Prices and taxes are automatically calculated
If the customer has a permanent discount, it is applied automatically
Refunds
At the bottom of the page, you’ll find a summary section and a refund button:
If the payment was made via an online method, the system can process refunds automatically
Otherwise, refunds must be issued manually
After refunding, a credit note is automatically generated and reflected in the system
Right-Side Order Panel
This side panel includes quick tools:
Proforma and invoice creation
Order tracking details (e.g., delivery provider and tracking link)
Email notifications, allowing you to manually send updates like order confirmation or refund info
Email options may vary depending on the order’s status and configuration.
Order Notes
This section contains:
System-generated notes, added automatically based on order actions (not visible to the client)
Manual notes, where you can specify if they are private or visible to the client
Creating an Empty Order
You can create an empty order, which allows full customization:
Define billing and shipping details (for a new or existing customer)
Choose a payment method
Generate a payment URL that can be sent to the client for completion (for online payments)
If the client is linked to the order, it will appear in their account and may contribute to rewards (if the Points & Rewards module is active).
All standard functions — adding products, changing statuses, issuing invoices, etc. — are available in empty orders.