How to Contact Support Directly

There are several ways to contact our support team, tailored to your specific needs: For Existing Customers If you’re an existing customer, the most effective way to receive comprehensive support for your account is by opening a support ticket. This method ensures your inquiry is prioritized and routed to the right team for prompt assistance. For s...


How to Open Support Tickets

Support Panel Overview The support panel is available to premium users who have an active or previously active package. To open a support ticket, navigate to Tools > Support from your dashboard. Ticket Management On the support page, you will find a comprehensive list of all your support tickets. Each ticket will display the following details: •...


How Long Does It Take to Get a Response to My Ticket?

Our team is dedicated to responding to your tickets as quickly as possible. Providing high-quality, complex support to our clients is our top priority. We understand that timely responses are important to you, and while we strive to assist everyone promptly, our resources may be limited during peak demand periods. For the best support experience, w...