There are several ways to contact our support team, tailored to your specific needs:
For Existing Customers
If you’re an existing customer, the most effective way to receive comprehensive support for your account is by opening a support ticket. This method ensures your inquiry is prioritized and routed to the right team for prompt assistance. For step-by-step instructions, refer to the article How to Open a Support Ticket.
If You Don’t Have an Account or Lost Access
If you don’t have an account or are unable to access yours, please use the Contact Form on our Support Centre page. This form is specifically designed to address issues such as:
• Login Problems
• Subscription Payments
• Domain Registration
Note: Before reaching out regarding login problems, please ensure your account login and password are correct. If you need help resetting your password, refer to the article I Forgot My Password for detailed instructions.
For Other Inquiries
For matters unrelated to account support, such as:
• Marketing Opportunities
• Partnership Requests
• Reporting Abuse
Please visit the Contact Centre page. Selecting the appropriate contact reason will ensure your message is directed to the right team, enabling us to respond more quickly and effectively.
We’re here to help—thank you for reaching out to us!